Trade and delivery terms
The conditions of purchase apply to the consumer´s purchase of goods from SHUS.dk
The site is owned and opderated by:
HK Medie Group ApS
CVR-number 41260734
Tømmergade 15A
DK-6830 Nørre Nebel
Tel: + 45 25942484 (10.00-12.00 everyday)
Mail: kontakt@shus.dk
HK Medie Group ApS own and operate amongst others webshop Satana.dk
These trade and delivery terms apply to goods purchased at Shus.dk for delivery in Britain.
Prices
All prices are given in Danish crowns including vat. Shus.dk reserve the right to price changes, typing errors, technical errors and unsold goods. The prices are day prices. Freight and delivery charges are disclosed before you buy and are not a part of the price.
Payment
Payment can be made by using one of the following: Visa/dankort, Visa, Visa Elektron, Mastercard, Mastercard debit, Maestro or by bank transfer. The amount will be charged to your card 24 hours after we have sent your product(s). We do not take a card fee. ViaBill???
Payment is made through the safe and secure SSL (Secure Socket Layer). This means that outsiders cannot read your card details.
We reserve the right to control the personal details given to see if they are true.
When paying by card the amount will only be charged to your account after your product(s) has been sent. From our warehouse. The amount charged can never exceed that which you have approved at the time of purchase.
14 days exchange or return right
When you shop at Shus.dk you will always have 14 days exchange or return right where we ask you to notify us, whether you regret the purchase or whether you wish to exchange the product and therefore return the product to us.
In the case of return/exchange goods will the cost of doing so be your responsibility, as is the liability for any damage under transport. However, we will pay for any newly exchanged goods, we send to you. You carry the risk from when the goods are delivered and when returning goods, you are responsible for ensuring that they are securely wrapped.
The right of return/exchange starts the day after you have received the goods. If the deadline runs out on a public holiday, or Saturday, the deadline is extended to the next weekday.
The message must be sent by mail as well as print and fill out our return form (click – print here) and include it when returning goods. In your message you must make it clear, that you want to use your right to cancel. You cannot regret it by refusing to receive the product without giving us a clear message about it.
If you have a complaint, we would like you to fill out the complaint form (click – print here) and include it with your complaint.
We will only receive packages sent directly to us. We will not accept packages sent to a package shop.
Goods must be returned to:
Shus.dk
HK Medie Group ApS
Tømmergade 15A
DK-6830 Nørre Nebel
Note: we will not receive packages by cash on delivery or such like. Remember to send the goods in proper packaging.
Uncollected packages
Packages not collected from package shops within 14 days will automatically be returned to Shus.dk We reserve the right to charge a handling fee of kr. 120, for uncollected packages to cover handling, administration costs and packaging.
Receipt of order confirmation
When we receive your order we will pack it as quickly as possible, and send it. You will receive a new mail the same day the order is sent.
We use Bring as our delivering partner. Delivery time is between 1-3 days, if the order is given before the day´s deadline. The price for delivery appears clearly before payment.
When ordering several goods, where one has a longer delivery time, we will send the goods when they are all ready to be sent. If there is a longer delivery time you will be made aware of it. Goods with a longer delivery time will be described on the website.
You can always order a track and trace number so you can follow your package from our warehouse to your home.
DK og ikke-brofast—————————————-
We strive to deliver your order as quickly as possible. The delivery time is a guideline, and Shus.dk cannot be held responsible for any delays.
Refunds
When we receive the goods, we will check them. And you will be refunded the amount you have paid (including delivery costs – this does not include extra delivery costs in cases where you have chosen another delivery form than the cheapest standard delivery, that we provide). The amount will always be transferred to the same payment type, that you used when paying. That is to say to the same card you used.
Note: you can lose your purchase mount completely or partly. This happens if the value of the goods is reduced because:
You have really used the product
It has been damaged whilst you were responsible for it
If you have used the goods in another manner than that which it was meant for in order to determine the nature of the goods properties etc.
You have not followed the limits of the right to return ?????
Note: the goods must be returned in the original packaging.
Complaints
Your purchase is covered by the shopping law, including the deficiency rules. That means, that you can get a deficient good repaired, exchanged, money returned or a discount in the price dependent on the particular situation. The claim must be authentic and that the deficiency is not a result of wrongful use of the product or other damaging behaviour.
If the claim is justified, we will of course refund your (reasonable)delivery costs.
Remember that the goods must be sent in sound packaging and get a receipt for postage. You are responsible for the goods until we receive them. Save the postage receipt as well as the delivery costs and the track and trace number.
E-Marking
Shus.dk is a e-marked net shop. When you shop with e-marked web shops you will always have access to the e-commerce funds user’s hotline.
Choice of law and venue
Buying goods from Shus.dk is subject to Danish law. Any dispute will be settled by the ordinary Danish courts.
Personal data
When you shop or contact us in many instances you will be asked for the following information:
- Name
- Address
- E-mail address
- Card information
- Telephone/mobile number
The registration of this information is a condition that the purchase can be implemented. The information above is saved along with information of the goods purchased for 5 years from the beginning of the financial year the information relates to. This is a condition of the bookkeeping law §10, after which they are deleted.
This information is not given, or sold to third-parties, unless there is a restructuring or sale in part or whole of the business. Any disclosure will in such a situation happen according to the appropriate personal data law of the time.
In connection with purchases and inquiries will we also save:
- Buying and behaviour history, including the type of goods or service you have bought, and when you bought them
- Service status, service history, return of goods, complaints, repairs
As a customer you have the possibility of insight into our registration of data about you and you can object to the registration with regard to the rules of this law on the handling of personal data. Inquiries in connection to this can be made to HK Medie Group Aps via e.mail kontakt@shus.dk.
Cookies
By using Shus.dk you accept that we use cookies. A cookie is a little data file, which we place on your computer in order to keep track of what happens under your visit and to recognise the computer. A cookie is not a programme and does not contain a virus.
Terms and conditions of trade were updated as late as 04 October 2021.